Use the options on this page to unlock all personnel on your site and/or prompt all personnel to change their passwords the next time they log in.
Note: Personnel who have forgotten their password can reset it if they have entered their email address in the software and they have verified that address. See How Personnel Reset a Forgotten Password.
How Do I Get to This Page?
- On the Home page, select your initials in the upper-right corner. In the drop-down list, select Manage Apps & Users.
- Select Users.
- Select Personnel.
- Select Password Management.
How to Manage Personnel Passwords
Who can do this with default user permissions?
School Network Level Administrators
- Select Unlock Personnel to clear all the locked personnel accounts on your site. Personnel accounts become locked when an incorrect password has been entered 5 times in a row. Note: Personnel locks also clear automatically 30 minutes after accounts become locked.
- Select Prompt Personnel if you want to require all the personnel on your site to change their passwords the next time they log in.
If you do not want to prompt all personnel to change their passwords, edit the personnel record to prompt individual personnel to change their password.
- A green "Lockouts Cleared" or "Personnel Updated" message appears at the top of the page after you select an option.
- Select Back when you have finished.